SUBMIT A WARRANTY CLAIM
LEKI products are built for performance and durability. If a problem occurs due to a defect in materials or workmanship within one year of purchase for our poles, our LEKI warranty team is here to help. If you would like to submit a product service request, please start a request and our team will get back to you as soon as possible. Before you submit your request, take a moment to read our warranty conditions to confirm you’re eligible.
Warranty Service - Frequently Asked Questions (FAQ)
LEKI Canada offers a Limited Lifetime Warranty only on LEKI poles (the “Product”) against defects in materials and workmanship under regular use for the original owner. This Limited Lifetime Warranty does not apply to gloves, mitts, or other non-pole products. Gloves, mitts, and all other non-pole items are covered by a one (1) year warranty from the original date of purchase for manufacturing defects in materials and workmanship only.
What the Warranty Covers
This warranty covers manufacturing and material defects that appear during ordinary use of LEKI products purchased in Canada from LEKI or an authorized LEKI retailer.
If your claim is approved, LEKI Canada (Sport Dinaco) will, at our discretion:
- Repair the product, or
- Replace it with the same or a comparable model.
If repair or replacement is not possible and the product was purchased from the Sport Dinaco direct-to-consumer website, a refund may be offered.
- Ordinary wear and tear
- Damage caused by accidents, misuse, abuse, or irregular use
- Improper care, maintenance, storage, installation, or handling
- Alterations, modifications, or unauthorized repairs
- Damage caused by environmental exposure (UV, heat, moisture)
- Fit or comfort issues
- Snapped, cracked or bent poles
- Products purchased from sellers who are not authorized LEKI retailers
Once we receive your request, our team will complete a full assessment within 1–2 business days based on the information you provide and will offer options tailored to your submission. To help us process your request as quickly as possible, please ensure the Warranty Request is filled out thoroughly and accurately.
If the product was purchased directly from www.leki.ca, we will gladly cover the shipping costs. However, if the purchase was made through another retailer, the customer will be responsible for the shipping fees to return the product to us.
On average, it takes our Warranty & Repairs team about 1-2 business days to assess your claim. Once the claim has been assessed, it can take us up to 2-3 to weeks to repair and send back your footwear.
We encourage you to complete the form nonetheless. Many LEKI products can be repaired with components we supply. If your issue is not covered under warranty, we may still offer paid repair or replacement part options.
Please email our Warranty Team at: support@sportdinaco.com